Questions? We’ve Got Answers
We’ve gathered answers to the most common questions about our pet products, shipping, and returns. Whether you’re wondering about delivery times, product quality, or our policies, you’ll find everything you need to shop with confidence below.
We want you and your pet to be completely happy with your purchase. If you’re not satisfied, please reach out to us and we’ll work with you to make it right.
Orders are usually processed within 1–2 business days. During busy seasons or promotions, processing may take slightly longer.
Delivery depends on your location:
Shipping costs are calculated at checkout based on your delivery address and the items in your order. You’ll always see the final shipping fee before completing your purchase.
Yes! Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package until it arrives.
Our products are manufactured both locally and globally. We carefully choose our partners to ensure high quality and fair value.
Some products, such as personalized or hygiene-sensitive items, are not eligible for return. These will be clearly marked before you place your order.
Yes, we ship to many countries. If your order is being shipped internationally, please allow up to 21 days for delivery.
If your order arrives damaged or incomplete, please contact us immediately with your order details (and photos if possible). We’ll resolve the issue quickly.